As a Customer Service Representative at KLM, you will play a crucial role in ensuring our passengers' satisfaction by providing excellent service and assistance throughout their journey. You will be the frontline representative, addressing inquiries, resolving issues, and creating a positive travel experience for our valued customers.

Responsibilities:

• Handle customer inquiries through various channels, including phone, email, and chat.
• Provide accurate and timely information regarding flight schedules, reservations, baggage, and other related queries.
• Assist passengers with booking, cancellations, and modifications to their travel plans.
• Resolve issues and complaints in a professional and efficient manner, ensuring customer satisfaction.
• Collaborate with other departments to address complex customer concerns and find effective solutions.
• Stay updated on airline policies, procedures, and industry regulations to provide accurate information.
• Maintain a high level of professionalism and customer-centric approach in all interactions.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer service, preferably in the airline industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and customer service software.
• Ability to work in a fast-paced environment and handle stressful situations with composure.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee travel discounts
• Retirement savings plan
• Professional development opportunities

How to Apply:

Interested candidates are invited to apply online by filling out the KLM Requirements | Apply Online Form 2024. Ensure all required information is provided accurately. Shortlisted candidates will be contacted for further assessments.

Join KLM and be part of a dynamic team dedicated to delivering exceptional service in the aviation industry. Your passion for customer satisfaction and commitment to excellence will contribute to the success of our renowned airline. Apply now!