Position title

Jaiz Bank Plc Recruitment Application Portal 2025

Description

Jaiz Bank Plc is seeking highly motivated and customer-focused individuals to join our dynamic team as Customer Service Representatives. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and addressing their inquiries and concerns. This role requires a combination of excellent communication skills, problem-solving abilities, and a passion for delivering a positive customer experience.

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Responsibilities

Customer Interaction: Interact with customers via various channels, including phone, email, and in-person, to address inquiries, resolve issues, and provide information about our products and services.
Problem Resolution: Effectively troubleshoot and resolve customer complaints or concerns, ensuring a timely and satisfactory resolution.
Product Knowledge: Stay informed about Jaiz Bank's products and services to provide accurate information and guidance to customers.
Documentation: Maintain accurate and detailed records of customer interactions, feedback, and transactions.
Collaboration: Collaborate with other departments to escalate and resolve complex customer issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance in all customer interactions.

Qualifications

Bachelor's degree in Business, Finance, or a related field.
Proven experience in customer service or a related role.
Strong communication and interpersonal skills.
Ability to handle challenging situations with professionalism and empathy.
Knowledge of banking products and services is an advantage.
Proficiency in using customer service software and Microsoft Office.

Job Benefits

Competitive salary and performance-based incentives.
Health insurance coverage.
Training and development opportunities for career advancement.
Positive and inclusive work environment.
Employee assistance programs.

Contacts

Interested candidates should visit the Jaiz Bank Plc Recruitment Application Portal at [https://jaizbankplc.com/careers/] and follow the instructions to submit their application. Please include a resume, cover letter.

Jaiz Bank Plc is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.

Note: Only shortlisted candidates will be contacted for further assessments.