Position title
Lotus Bank Recruitment 2025/2026 Application Form
Description
Lotus Bank is currently seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in ensuring an exceptional banking experience for our clients. This position offers a unique opportunity to work in a fast-paced and rewarding environment within the banking industry.
Responsibilities
- Customer Interaction:
- Provide excellent customer service through various channels, including in-person, phone, and online communication.
- Address customer inquiries, resolve issues, and provide information on banking products and services.
- Account Management:
- Assist customers with account opening, closing, and maintenance.
- Conduct financial transactions, such as deposits, withdrawals, and fund transfers.
- Product Knowledge:
- Stay informed about Lotus Bank's products and services to effectively educate and guide customers.
- Cross-sell and promote additional banking products to meet customer needs.
- Problem Resolution:
- Investigate and resolve customer complaints or issues promptly and professionally.
- Collaborate with other departments to ensure comprehensive problem resolution.
- Compliance:
- Adhere to all banking regulations, policies, and procedures.
- Ensure accurate and timely completion of required documentation.
Qualifications
- Education:
- Minimum of a Bachelor's degree in Business, Finance, or a related field.
- Experience:
- Previous customer service experience in a banking or financial institution is preferred.
- Familiarity with banking operations and financial products is an asset.
- Skills:
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with excellent problem-solving skills.
- Technology:
- Proficient in using banking software and other relevant technology platforms.
- Comfortable with basic computer applications.
Job Benefits
- Competitive Salary
- Health and Dental Insurance
- Retirement Savings Plans
- Professional Development Opportunities
- Employee Wellness Programs
Contacts
To apply for the Customer Service Representative position at Lotus Bank, please follow these steps:
- Visit our careers page at Lotus Bank Careers to access the online application form.
- Complete the application form with accurate and up-to-date information.
- Attach your resume and a cover letter highlighting your relevant experience.
Lotus Bank is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
Hiring organization
Employment Type
Full-time
Industry
Financial Services
Job Location
182 Awolowo Rd, opposite Polo Bus Stop, Ikoyi, Lagos 106104, Lagos, Nigeria, Ikoyi, LAGOS, 106104, Nigeria
Working Hours
9
Date posted
August 2, 2025
Valid through
December 6, 2026
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