Guest Services:

• • Provide excellent customer service to all guests, ensuring a positive and memorable experience.
  • Handle guest inquiries, requests, and concerns promptly and professionally.
  • Assist in creating a warm and welcoming atmosphere for guests.

Front Desk Operations:

• • Check-in and check-out guests efficiently, ensuring accuracy in reservations and billing.
  • Handle reservations, cancellations, and room assignments.
  • Address and resolve guest issues and discrepancies.

Communication and Teamwork:

• • Collaborate with various departments to ensure smooth operations and guest satisfaction.
  • Communicate effectively with colleagues to relay important information and updates.
  • Participate in team meetings and training sessions.

Facility Maintenance:

• • Ensure cleanliness and orderliness of public areas, lobbies, and guest rooms.
  • Report any maintenance issues promptly for resolution.
  • Contribute to creating a safe and comfortable environment for guests.