Position title
Moniepoint Recruitment 2025/2026 Application Online Form
Description
Moniepoint is seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in ensuring exceptional service delivery to our customers, handling inquiries, resolving issues, and contributing to the overall success of the organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Provide accurate information about Moniepoint products, services, and policies.
- Assist customers in resolving issues and concerns, ensuring a positive and satisfactory resolution.
- Process customer transactions and requests with precision and efficiency.
- Collaborate with other departments to address complex customer issues.
- Maintain up-to-date knowledge of Moniepoint products and services.
- Strive to meet and exceed customer satisfaction goals and key performance indicators.
Qualifications
- High school diploma or equivalent; additional education or training is a plus.
- Proven customer service experience, preferably in a financial or technology-related industry.
- Excellent communication and interpersonal skills.
- Ability to remain calm and focused in high-pressure situations.
- Strong problem-solving skills and attention to detail.
- Familiarity with Moniepoint products and services is an advantage.
- Proficient in using computer systems and customer service software.
Job Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health and dental insurance plans.
- Opportunities for career advancement and professional development.
- Employee assistance programs and wellness initiatives.
- Dynamic and inclusive work environment.
- Employee discounts on Moniepoint products and services.
Contacts
Hiring organization
Employment Type
Full-time
Industry
Financial Services
Job Location
Lagos 102213, Lagos, Nigeria, Lagos, Lagos, 102213, Nigeria
Working Hours
9
Date posted
April 21, 2025
Valid through
December 10, 2026
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